Is there a minimum length of time to list with us?
Yes, 9-12 months is the minimum length of time that is required for us to take on your property as a holiday home short-term rental.

What cleaning is covered?
A standard professional clean of a property is included as part of Welcome Ready’s pricing strategy. Our team will professionally clean after each guest stay removing all signs of a previous guest. They will strip and re-make beds with hotel quality linen and provide fresh bath towels, hand towels, floor towels and pool towels if your home has a pool ready of the next incoming guests.

What isn’t included in the guest clean fee?
What isn’t included in our service fee are spring cleans, deep cleans when required or additional items like outdoor areas, furniture & carpet cleaning and windows for example. We will discuss in detail when you join with Welcome Ready how we structure the clean fee, and when and if any additional cleaning might be scheduled and needed. If you choose to provide your own bedding in bedrooms such as doona/duvet covers and decorative cushions, these items would be cleaned and charged as needed..

What extra charges do I have to pay for?
Owners are not typically charged for standard clean & linens. There will be spring cleaning charges over the year as spring cleans are performed on your property. Additional cleaning like window cleaning, upholstery & carpet cleaning etc is also completed a couple of times a year and is payable by the owner. When you sign up with us you will be provided with a complete list of amenities we supply for guests during their stay. We have a standard low set fee to cover amenities used by guests. There will be things from time to time that you will need to pay for, these might include replacement items for your property like kitchen utensils or batteries for remotes for example. Items that are worn or broken and we feel they need replacing.

How is maintenance managed and paid for?
All our properties must be kept maintained and up to our high standard. If you have pool or lawn maintenance providers that you prefer working with we are completely happy to work with these people to keep your property maintained. We simply ask that they liaise with us to ensure we can manage your property’s maintenance appropriate to seasonal demands and guest check-ins. Wherever possible we like to ensure a guests privacy during their stay and this includes not disrupting a stay due to yard maintenance (wherever practical and possible). Our preferred contractors for maintenance are also available and we can manage the entire process on your behalf, paying for your maintenance costs out of your revenue or you can pay these directly with the suppliers.

What hosting channels do we advertise on?
We advertise through Airbnb, Booking.com, Stayz, Homeaway, VRBO, Google Holiday Homes and more. Your listing may be published through some or all of these channels depending upon the goal for your property, the return on investment you wish to achieve along with occupancy, and how much time you personally spend in your property.

What is Welcome Ready?
Welcome Ready is a full-service short-term rental management company serving the Sunshine Coast. We handle everything from guest communication to cleaning, so you can enjoy hassle-free hosting and increased returns on your property.

How do I list my property with Welcome Ready?
Getting started is simple. Visit our Contact Us page and complete the form. A member of our team will get in touch to discuss your property and walk you through the next steps.

What types of properties do you manage?
We manage a wide range of properties including apartments, homes, and holiday rentals. Whether it’s a villa or a unit, we tailor our services to suit your property.

What services does Welcome Ready provide?
We offer end-to-end management including listing creation, dynamic pricing, professional photography, guest vetting, communication, cleaning, linen, maintenance coordination, and 24/7 support.

Do I need to handle anything once my property is listed?
Only if you want to! We handle everything for you. You’ll be able to relax knowing your property is being professionally managed with care.

Can I still use my property?
Yes! You can block out dates for personal use anytime through your owner portal. It’s your home – we just help you make the most of it when you're not there.

How much does your service cost?
We offer a transparent management fee that covers everything from guest services to cleaning. There are no hidden fees – just clear, consistent pricing. Contact us for a custom quote based on your property. 

How and when do I get paid?
Owner payouts are processed monthly and include a detailed report outlining bookings, income, and any deductions (e.g., pool or yard maintenance etc). Payments are made via direct deposit.

Will I earn more with short-term rentals than traditional leasing?
In many cases, yes. Our dynamic pricing model adjusts rates based on demand, events, and seasonality, maximising your returns without you lifting a finger. There are, however, certain property characteristics that fare better than others. 

Who cleans the property after guests?
We coordinate  in-house professional cleaning after every guest stay. Our team uses a detailed checklist to ensure the property is spotless and guest-ready every time.

What about linen and consumables?
We provide hotel-quality linen and essentials including toiletries, coffee, tea, and kitchen basics. 

Where will my property be listed?
We list your property on leading platforms like Airbnb, Booking.com, Stayz, and our direct booking engine; all optimised with professional photos, engaging descriptions, and SEO-friendly content.

How do you price my property?
A: We use real-time dynamic pricing tools combined with local market expertise to adjust your rates daily for maximum profitability.

Can I see who is staying at my property?
While you won’t see guest names for privacy reasons, your owner portal gives you full visibility into your booking calendar, income, and reports.

Who handles guest communication?
Our team manages all guest communications. We’re available 7 days a week to ensure a smooth and professional experience for every guest.

Who do I contact if I have questions about my property?
Our property management team will take your inbound enquiry and will direct you to the right person.